Novotel Banjarmasin Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 165 reviews

Novotel Banjarmasin Airport - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Free WiFi, ergonomic work space, LCD TV

  • Casual bar overlooking the airport

  • Relaxed local and international buffet dining

  • 5 flexible spaces for effective events

  • 30-minute drive from Banjarmasin City

Our accommodation(s)

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Hotel location

Novotel Banjarmasin Airport

Jl Ahmad Yani Km 27 No 1A, Landasan Ulin, Kota Banjar Baru
70724 BANJARMASIN
Indonesia

GPS:-3.445568, 114.764988

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SQUARE

Non contractual photo

Square Kitchen provides the perfect balance of authentic traditional and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  165 reviews

TripAdvisor Rating  4.0/5  490 reviews

Certificate of excellence 2023

Customer review rating 3.5/5

Erlinda Couples - Confirmed reviews ALL

Overall it is good but we were disappointed of the toilets in our room (3319). We arrived with toilets were not clean. We thought staff would clean them on next day but they were still same. Maybe the room is seldom to used by clients. I hope hotel can provide good sanitation in all rooms.

Dear Mrs. Erlinda Putri Thank you for taking the time to tell us about your experience at the Novotel Banjarmasin Airport. Please allow me to express my sincerest apologies that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama General Manager

Enjoy the Stay

Customer review rating 4.0/5

Yosua A. T. Families - Confirmed reviews ALL

I always enjoy staying with my family at Novotel Airport Banjarmasin every year. Although it's not a brand new hotel, the facilities are always in good function and well-maintained. Please keep it up. See you next year

Dear Yosua Ananta T., We very much appreciate your comments regarding your stay at the Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama General Manager

Nice Hotel and Staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Novotel Banjarmasin was strategic hotel, near with Bandara Syamsoodin Noor around 15 mnts. Staff hotel was nice and helpfull. Cleaning service was quick action when I request to change the bedcover due to my son vomited at night.

Dear Nurul Ayu Nataliawati, We very much appreciate your comments regarding your stay at the Novotel Banjarmasin Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama General Manager

Disappointing service

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Such a disappointing service for an accor group hotels, the staf is less then guess numbers that make all the services slow. We have to call the house keeping many times just for asking our laundry to be delivered. The room was not so tiddy and have some problems with toilet and shower.

Dear Mr. Panji Indralesmana, Thank you for taking the time to tell us about your experience at the Novotel Banjarmasin Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama General Manager

Customer review rating 3.5/5

Soma Business - Confirmed reviews ALL

declined room condition than before

Dear Mr. Soma Ariyaka, Thank you for choosing to stay with us at Novotel Banjarmasin Airport. We appreciate you for taking the time to bring the issue to our attention. We would like to express my regrets for the inconvenience to you regarding this matter. We will inform the team about this so that we will attention to this and not happen in the future. At Novotel Banjarmasin Airport, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with 100% satisfaction Sincerely, I Gede Pratama General Manager

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Other web-users rate our hotel

  • 103 reviews 8.8/10 Location
  • 614 reviews 8.3/10 Room
  • 964 reviews 9.3/10 Service
  • 10 reviews 5.3/10 WiFi
  • 676 reviews 9.2/10 Food
  • 392 reviews 8.8/10 Cleanliness
  • 319 reviews 9.2/10 Amenities
  • 176 reviews 9.3/10 Breakfast

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